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Refund Policy
July 2026 • Version 2.3. BreeLyo is a technology marketplace connecting businesses with independent Service Providers offering commercial facility services. BreeLyo does not perform those services.
How Payment Works
Your card is saved when you book but not charged until after the job is completed and you approve the work — or after the 24-hour auto-approval period. Because of this, most canceled or unstarted jobs never result in a charge in the first place. When a Service Provider accepts your job, a temporary authorization hold may appear on your account. This is not a charge — it is released if the job is canceled or not completed. The time it takes to disappear depends on your bank.
When There Is Nothing to Refund
No refund is needed in these situations because no payment was captured:
   • No Service Provider accepted your job
   • The job was canceled before a Service Provider accepted
   • The Service Provider did not show up or did not enter the Start Code
   • The job was canceled before the scheduled service day
Cancellation After a Service Provider Accepts
If you cancel after a Service Provider has accepted your job, a $30 cancellation fee applies only if the cancellation is on the same day as the scheduled service. This fee compensates the Service Provider for their reserved time.
When the $30 fee applies:
   • The $30 may be captured from your existing authorization hold
   • The remaining hold is released — the full service charge is never captured
   • BreeLyo may waive this fee in documented emergencies or if the Service Provider agrees to waive it
When a Refund May Be Issued
A refund is only possible when a payment has already been captured. Refunds may be issued for:
   • A duplicate or incorrect charge verified by platform records
   • A dispute submitted through the app that BreeLyo determines is supported by objective evidence
   • A service charge captured when platform records show the service was not completed
   • If a Service Provider arrives significantly later than the scheduled service time and the service has not yet begun, BreeLyo may review the circumstances and objective platform records to determine whether cancellation without charge or another appropriate resolution is warranted.
Non-Refundable Items and What Is Not Covered
Never refundable:
 • BreeLyo Service Fee (5%)
 • Accepted Job Cancellation Fee ($30)
 • Boost Fee
 • Tips paid to Service Providers
Refunds not available for:
  • Jobs you approved
  • Jobs auto-approved after 24 hours
  • Completed services verified by Start Code
  • Disputes based solely on personal dissatisfaction
  • Requests submitted after the dispute period
How to Dispute
Open the job in the BreeLyo app and tap Report an Issue before approving the job. Submitting a dispute does not guarantee a refund — BreeLyo reviews all disputes using objective platform records including payment records, Start Code logs, timestamps, proof-of-work photos, and messages.
Refund Timeline
Approved refunds return to your original payment method within 5–10 business days, depending on your bank and card network. A released authorization hold is not a refund and may follow a different timeline set by your bank. Refunds are processed through BreeLyo's third-party payment providers and remain subject to applicable payment network rules, banking procedures, and processing timelines.
Questions?
For questions about payments, refunds, or disputes, contact us at:
