.png)
Terms of Service
1. Acceptance of Terms
By accessing or using the BreeLyo mobile application, website, or services (collectively, the "Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you may not access or use the Platform.
These Terms apply to all users of the Platform, including Clients, Independent Service Providers ("Service Providers"), administrators, and visitors.
Your use of the Platform is also governed by BreeLyo's Privacy Policy.
2. Description of the Platform
BreeLyo is a technology marketplace that connects businesses seeking commercial facility services ("Clients") with Independent Service Providers ("Service Providers").
BreeLyo does not perform services and is not a party to the service agreement between Clients and Service Providers.
- BreeLyo provides technology that facilitates:
• Job listings
• Scheduling
• Communication
• Payment processing
• Merchant onboarding
• Identity verification
• Dispute administration
• Platform support
• Other marketplace services
Where applicable, payment transactions are processed through third-party payment providers using merchant accounts established for independent Service Providers.
3. Independent Contractors
Service Providers are independent business owners and independent contractors.
Nothing in these Terms creates an employment, agency, partnership, franchise, or joint venture relationship between BreeLyo and any Service Provider.
Clients contract directly with Service Providers for services.
BreeLyo does not supervise, direct, or control how services are performed.
4. User Accounts
You must create an account to use certain Platform features.
You are responsible for:
• Maintaining the confidentiality of your credentials
• All activity occurring under your account
• Providing accurate and current information
• Promptly updating your information when it changes
You may not:
• Share accounts
• Sell accounts
• Transfer accounts
• Impersonate another person
Commercial Use
By creating an account and submitting a booking, the Client represents and warrants that:
The booking is made on behalf of a business, commercial property owner, commercial tenant, or other person authorized to obtain commercial facility services, and not for personal, family, or household purposes; and
The Client is authorized to act on behalf of, and to bind, that business with respect to the booking.
The Platform is intended solely for the arrangement of commercial facility services. BreeLyo may suspend, restrict, or terminate any account, and may cancel or refuse any booking, that it determines, in its sole discretion, involves residential services or is otherwise outside the intended commercial scope of the Platform.
The Client acknowledges that BreeLyo relies on these representations when allowing access to the Platform and processing bookings.
5. Payments
Clients authorize BreeLyo and its third-party payment providers to securely tokenize and store their payment method for future authorized transactions related to Platform bookings.
By using the Platform's payment features, the Client expressly authorizes BreeLyo and its third-party payment providers to tokenize, securely store, place authorization holds on, increase or decrease authorized amounts where permitted by applicable law and payment provider rules, capture (in whole or in part), release, cancel, and refund the Client's designated payment method in connection with Platform bookings. This express authorization covers the entire payment lifecycle, including tokenization, authorization, capture, release, and refund, and applies in accordance with these Terms and BreeLyo's published policies.
A payment authorization may be placed on a Client's payment method when a Service Provider accepts a booking.
An authorization hold is not a final charge.
Unless otherwise provided under BreeLyo's policies:
• Payment is generally captured only after the Client approves completed work; or
• Automatically after the applicable review period expires without Client action.
Depending on the outcome of a dispute or Platform review, BreeLyo may instruct its payment providers to:
• Capture the full authorized amount
• Capture only a portion of the authorized amount
• Release or cancel the authorization
• Issue refunds where payment has already been captured
Clients authorize these actions in accordance with these Terms and BreeLyo's published policies.
Platform service fees, payment processing fees, taxes, and other applicable charges are disclosed during checkout where applicable.
6. Third-Party Payment Providers
BreeLyo uses third-party payment providers, banking partners, and merchant services providers to facilitate:
• Payment processing
• Identity verification
• Merchant onboarding
• Authorization holds
• Payment capture
• Refunds
• Payouts
• Banking services
Your use of payment-related features may also be subject to those providers' terms, policies, verification requirements, and operational rules.
BreeLyo is not responsible for:
• Underwriting decisions
• Merchant approval decisions
• Banking requirements
• Identity verification outcomes
• Provider outages
• Processing delays
• Provider fees
• Operational policies of third-party payment providers.
7. Merchant Accounts
Where required by BreeLyo's payment providers, Service Providers may be required to establish and maintain their own merchant account in order to receive payments.
The Service Provider is responsible for completing all required onboarding, identity verification, banking verification, and tax documentation required by applicable payment providers.
Failure to complete required merchant onboarding may prevent acceptance of jobs or receipt of payouts.
8. Cancellations, Refunds, and Disputes
Cancellations, refunds, payment captures, authorization releases, and dispute resolutions are governed by BreeLyo's published policies.
Accepted Job Cancellation
Once a Service Provider has accepted your booking, they have reserved time and may begin preparing for or traveling to your location.
If you request to cancel after a Service Provider has accepted your booking but before the service has started, a $30 Accepted Job Cancellation Fee will apply only when the cancellation is requested on the same local calendar day as the scheduled service. Cancelling on any day before the scheduled service day is free — the authorized amount is released in full and no fee is charged.
When the fee applies, it compensates the Service Provider for reserved time and scheduling commitments and helps cover platform operating costs.
Once the service has officially started (verified by BreeLyo's start-code process), standard cancellation is no longer available. If you experience an issue after the service has begun, please contact BreeLyo Support through the app.
BreeLyo reserves the right to waive the cancellation fee in exceptional circumstances, including emergencies or situations where the Service Provider agrees to waive the fee.
Marketplace Review Authority
If a dispute is opened, BreeLyo may review evidence submitted by Clients and Service Providers, request additional information from either party, and make a determination regarding the marketplace outcome of the dispute.
In making its determination, BreeLyo may consider information including, but not limited to:
• Photographs and videos;
• Messages exchanged through the Platform;
• Job details and service instructions;
• Timestamps and Platform activity;
• Payment records;
• Start-code verification records;
• Location information where available;
• Statements from the Client and Service Provider; and
• Any other information BreeLyo reasonably considers relevant.
Based on this review, and in its sole discretion consistent with its published policies, BreeLyo may:
• Capture the full authorized amount;
• Capture a reduced, prorated amount;
• Cancel or release the authorization in full; or
• If payment has already been captured, issue a partial or full refund.
BreeLyo's review and determination are administrative marketplace functions performed solely to facilitate transactions between Clients and Service Providers. This process does not constitute arbitration, mediation, or any other form of legal adjudication, and BreeLyo does not act as a court, arbitrator, or legal representative of any party. A determination made under this Section does not limit any party's right to pursue other remedies available under these Terms, including the arbitration provisions set forth in Section 18.
9. Assumption of Risk
You acknowledge that using the Platform and engaging the services of independent Service Providers involves inherent risks including:
• Property damage
• Personal injury
• Theft
• Business interruption
• Financial loss
You voluntarily assume all risks arising from your use of the Platform and your interactions with other users.
Clients acknowledge that BreeLyo does not inspect commercial properties before services are performed and relies upon the information provided by Clients when facilitating bookings.
10. Background Checks and Insurance Disclaimer
BreeLyo may request documentation including identification, insurance information, tax documentation, or other materials.
BreeLyo does not guarantee:
• The accuracy of user-provided information
• Background check completeness
• Insurance validity
• User qualifications
• Service quality
Users remain responsible for conducting their own due diligence.
Even where BreeLyo reviews identity documents, insurance information, licenses, certifications, or other materials, such review does not constitute a certification, endorsement, warranty, guarantee, or representation that any Service Provider is trustworthy, qualified, insured, competent, or suitable for any particular job. Clients remain responsible for determining whether a Service Provider meets their own business requirements.
Clients acknowledge that it is their responsibility to determine whether a particular Service Provider's insurance coverage, qualifications, licenses, certifications, or experience are appropriate for the services requested. BreeLyo does not verify that any insurance coverage is adequate for a particular job and makes no representation regarding the scope, limits, validity, or sufficiency of any policy maintained by a Service Provider.
11. Property Damage, Theft & Loss
BreeLyo is a technology marketplace that connects Clients with independent Service Providers.
All services requested through the Platform are performed by independent contractors operating their own businesses, not by BreeLyo.
Because Service Providers operate independently, each Service Provider is solely responsible for their own acts, omissions, negligence, misconduct, theft, property damage, personal injury, contractual obligations, and compliance with applicable laws.
BreeLyo is not an insurer, guarantor, bonding company, or warranty provider for any Service Provider or for any services performed through the Platform.
If a Client believes a Service Provider has caused property damage, theft, fraud, vandalism, personal injury, or any other loss, the Client agrees to promptly:
• Report the incident through the BreeLyo Platform;
• Preserve photographs, videos, invoices, receipts, estimates, police reports, and any other relevant evidence;
• Cooperate with BreeLyo's investigation;
• Mitigate further damage where reasonably possible; and
• Contact law enforcement whenever criminal conduct is suspected.
BreeLyo may, but is not obligated to:
• Collect evidence;
• Request statements from either party;
• Facilitate communication;
• Suspend or remove a user;
• Provide available Platform records; or
• Assist with insurance or payment-provider documentation.
Any investigation performed by BreeLyo is solely for marketplace administration and does not create any duty to investigate, resolve, reimburse, or compensate either party.
BreeLyo reserves the right, but is not obligated to, suspend, restrict, or permanently remove any Service Provider from the Platform if BreeLyo receives credible information suggesting theft, fraud, violence, intentional property damage, criminal conduct, or other behavior that may threaten the safety, security, or integrity of the Platform or its users. Any such action is an administrative marketplace decision and does not constitute a legal determination of fault or liability.
Except where prohibited by law, Clients agree that claims arising from property damage, theft, negligence, fraud, or other misconduct shall be brought against the responsible Service Provider and not against BreeLyo solely because BreeLyo provided the marketplace through which the parties connected.
Nothing in this section limits any rights or remedies available under applicable law.
12. User Content
Users may submit:
• Reviews
• Messages
• Photos
• Documents
• Other content
By submitting content, you grant BreeLyo a worldwide, royalty-free, non-exclusive license to use, reproduce, display, and distribute such content in connection with operating and improving the Platform.
BreeLyo may remove content that violates these Terms or applicable law.
13. Prohibited Conduct
Users may not:
- • Violate applicable law
• Circumvent Platform payments
• Engage in fraud
• Misrepresent identities or services
• Harass or threaten others
• Upload malicious or false content
• Abuse Platform features
• Misrepresent the nature of the property being serviced, including submitting a residential services booking as a commercial booking
BreeLyo may refuse, cancel, or remove any booking that it determines, in its sole discretion, involves residential services or is otherwise outside the intended commercial scope of the Platform.
14. Account Suspension and Termination
BreeLyo may suspend, restrict, or terminate accounts, remove listings, delay or withhold payment captures, settlements, payouts, refunds, or Platform access where permitted by law if necessary to investigate:
• Fraud
• Suspected fraud
• Chargebacks
• Disputes
• Abuse
• Violations of these Terms
• Safety concerns
15. Limitation of Liability
To the fullest extent permitted by law, BreeLyo shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from use of the Platform.
BreeLyo's total aggregate liability shall not exceed the total Platform fees paid directly to BreeLyo during the twelve (12) months preceding the claim.
Without limiting the foregoing, BreeLyo shall not be liable for:
• theft;
• fraud;
• vandalism;
• property damage;
• damage to buildings, equipment, inventory, fixtures, landscaping, or vehicles;
• loss of business;
• loss of profits;
• interruption of operations;
• employee dishonesty;
• criminal acts;
• negligence; or
• any acts or omissions of independent Service Providers or Clients.
This limitation applies whether the claim is based in contract, tort (including negligence), statute, or any other legal theory, except where such limitation is prohibited by applicable law.
16. Indemnification
You agree to indemnify, defend, and hold harmless BreeLyo, its officers, directors, employees, contractors, affiliates, successors, and assigns from claims, liabilities, damages, losses, costs, and expenses arising from:
• Your use of the Platform
• Your services
• Your interactions with other users
• Your violation of these Terms
• Your violation of applicable law
• Claims arising from theft, property damage, negligence, fraud, criminal conduct, or other misconduct committed by the indemnifying party.
17. No Guarantees
BreeLyo does not guarantee:
• Job availability
• Service Provider availability
• Job acceptance
• Earnings
• Payment approval
• Service quality
• Service completion
• Platform uptime
BreeLyo does not endorse any Client or Service Provider.
18. Arbitration
Except where prohibited by law, disputes arising from these Terms or use of the Platform shall be resolved through binding arbitration administered by the American Arbitration Association (AAA).
Users waive the right to participate in class, collective, or representative actions to the fullest extent permitted by law.
19. Governing Law
These Terms shall be governed by the laws of the State of Vermont without regard to conflict-of-law principles.
20. Changes to These Terms
BreeLyo may modify these Terms from time to time.
Continued use of the Platform after updated Terms become effective constitutes acceptance of the revised Terms.
21. Platform Availability
BreeLyo strives to provide reliable Platform availability but does not guarantee uninterrupted service.
The Platform may be unavailable due to:
• Maintenance
• Updates
• Third-party outages
• Payment-provider outages
• Banking interruptions
• Internet failures
• Events outside BreeLyo's control
BreeLyo is not liable for losses resulting from temporary interruptions.
22. Electronic Communications
By creating an account or using the Platform, you consent to receive electronic communications including:
• Email
• SMS (where applicable)
• Push notifications
• In-app notifications
These communications may relate to:
• Jobs
• Payments
• Disputes
• Security
• Platform updates
• Legal notices
You agree that such communications satisfy any legal requirement that communications be in writing.
23. Contact
Questions regarding these Terms may be directed to:
Â
